Frequently asked questions
Do you take insurance?
Yes. We accept most major insurance plans, including Aetna, SelectHealth, UnitedHealthcare, Cigna, PEHP, Optum, UMR, and Medicaid (Select Health & U of U), with in-network and out-of-network options. We’re always happy to help you verify your specific benefits before you begin.
What services do you offer?
Healing Steps Counseling offers therapy for individuals, children, teens, couples, and families — including anxiety and depression treatment, EMDR and trauma therapy, couples and marriage counseling, LGBTQ+ affirming therapy, faith-transition support, child and play therapy, and telehealth — at our Lehi and Payson offices and online across Utah.
How do I get started?
The easiest first step is to reach out through our contact form, or call or text (801) 980-3676. We’ll listen to what you’re looking for and match you with the right therapist and office (Lehi, Payson, or telehealth).
Do you offer telehealth (online therapy)?
Yes. We see clients by secure video telehealth anywhere in Utah, and several of our clinicians are also licensed in Idaho, Nevada, and Florida. Some therapists are telehealth-only; others offer both in-office and online.
Where are your offices and what are your hours?
We have two Utah County offices: 252 West Main Street, Lehi, UT 84043, and 766 E 100 N, Payson, UT 84651. Our hours are Monday–Friday 9:00am–8:00pm, closed weekends. Call or text (801) 980-3676.
Are you accepting new clients in Payson?
Yes. Our Payson office is actively growing and welcoming new clients from Payson, Spanish Fork, Salem, Santaquin, Springville, and the surrounding area. Reach out and we’ll get you scheduled.
What ages do you work with?
Our therapists work with children, adolescents, adults, couples, and families. Several clinicians specialize in kids and teens, including play-therapy approaches for younger children.
How much does therapy cost if I don’t use insurance?
We offer self-pay rates that vary by the therapist’s licensure level, generally ranging from about $95 to $165 per session. We’re glad to talk through options and provide a superbill for out-of-network reimbursement.
Do I need a referral to be seen?
No referral is needed to start therapy with us — you can reach out directly. Some insurance plans may require a referral, and we’ll help you check that when we verify your benefits.
What happens after I reach out?
A member of our team will get back to you within one business day — often the same day — to answer your questions, match you with the right therapist, and get your first appointment scheduled.
Do you offer EMDR for trauma?
Yes. Several of our clinicians are EMDR-trained and specialize in trauma and PTSD. EMDR is an evidence-based therapy that helps your brain reprocess distressing memories so they lose their emotional charge.
Do you provide LGBTQ+ affirming therapy?
Yes. We provide LGBTQ+ affirming therapy in a safe, welcoming, non-judgmental space, supporting LGBTQIA+ individuals and couples with identity, relationships, and everyday mental health.